Shipping policy

At Lumvelle, we strive to process and ship your order as quickly as possible. Please review our Shipping Policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During periods of high demand, product launches, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

  • United States: 5–10 business days
  • Canada: 7–14 business days
  • International Orders: 10–20 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Lumvelle may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and shipping information.

Please allow up to 48 hours for tracking information to update after receiving your shipment confirmation.

Shipping Delays

While we make every effort to deliver orders on time, delays may occur due to:

  • Severe weather conditions
  • Customs clearance
  • Carrier delays
  • High shipping volumes
  • Incorrect or incomplete shipping addresses
  • Other circumstances beyond our control

Lumvelle is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges before being reshipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Lumvelle is not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first. If you still require assistance, contact our customer support team and we will do our best to help.

Damaged Packages

If your order arrives damaged:

  • Take photos of the package and damaged items immediately.
  • Contact us within 7 days of delivery.
  • Include your order number and photographs when contacting customer support.

We will review your claim and work toward an appropriate resolution.

International Orders

International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping cost unless otherwise stated.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us.

Store Name: Lumvelle

Legal Entity: Klaro LLC

Address:
2232 Dell Range Boulevard
Cheyenne, WY 82009

Email: hello@lumvelle.com

Phone: (818) 824-8898